Privacy Policy for The Bishop’s Buttery

Effective date: July 24, 2026

  1. Introduction The Bishop’s Buttery (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you provide through our website and during your interactions with our restaurant located at Cashel Palace. This Privacy Policy explains what information we collect, how we use and share it, your rights, and how we protect your information. By using our website, making reservations, placing orders, subscribing to communications, or visiting our restaurant, you agree to the practices described in this Policy.

  2. Information We Collect We collect information you provide directly and information collected automatically.

2.1 Information you provide directly

  • Contact details: name, email address, postal address, phone number.

  • Reservation and booking information: reservation date and time, guest count, special requests, dietary requirements.

  • Payment information: payment card details and billing information when you pay for bookings or purchases. (We may use third-party payment processors; see Section 7.)

  • Account registration: username and password if you create an account.

  • Communications: messages, reviews, feedback, and communications sent to us via the website, email, telephone, or in person.

  • Marketing preferences: consent and preferences for receiving newsletters, promotions, and other marketing communications.

  • Employment and applicant information: if you apply for a job, we may collect CVs, references, eligibility to work information, and other recruitment-related data.

2.2 Information collected automatically

  • Device and usage data: IP address, browser type and version, device identifiers, operating system, pages visited, date and time of visits, referral URLs, and interactions with the website.

  • Cookies and similar technologies: session cookies, persistent cookies, and other tracking technologies to support site functionality, analytics, and preferences. See Section 10 for cookie details.

  • Location data: approximate location inferred from IP address or device settings if you permit location access.

2.3 Information from third parties We may receive information from third parties such as booking platforms, payment processors, marketing partners, social media services, public sources, and data enrichment providers. We combine this with other information we collect.

  1. How We Use Your Information We use personal information for the following purposes:

  • To provide services: process reservations, manage bookings, accept payments, deliver orders, and facilitate dining experiences.

  • To communicate: confirm reservations, send receipts and booking reminders, respond to enquiries, and provide customer service.

  • To personalize your experience: remember preferences, dietary needs, and provide tailored offers.

  • For marketing: with your consent where required, to send newsletters, promotions, special offers, surveys, and event invitations. You can opt out at any time.

  • For operational purposes: analytics, website maintenance, fraud detection, security, and performance monitoring.

  • For legal and compliance purposes: to comply with laws, respond to legal process, enforce policies, and protect rights, property, or safety of guests, staff, or the public.

  • For recruitment: to process job applications and related communications.

  1. Legal Bases for Processing (EEA/UK) If you are in the European Economic Area or the UK, we process personal data on the following legal bases:

  • Contractual necessity: to perform a contract with you (e.g., reservations, orders).

  • Consent: where you have given clear consent (e.g., marketing communications).

  • Legitimate interests: for business operations, fraud prevention, and improving services, balanced against your privacy rights.

  • Legal obligations: to comply with laws and regulatory requirements.

  1. Sharing and Disclosure of Information We may share your information with:

  • Service providers and vendors: reservation systems, payment processors, email and marketing providers, analytics and hosting providers, and other third parties who perform services on our behalf.

  • Business partners: where you book or order through third-party platforms or promotions.

  • Legal and regulatory authorities: when required by law, to respond to legal process, or to protect rights, safety, or property.

  • Affiliates and third parties in connection with a corporate transaction: merger, sale, or transfer of assets related to our business.

  • With your consent: when you permit specific sharing.

We require service providers to protect personal data and to use it only for the purposes for which it is disclosed.

  1. International Transfers We may transfer personal information to countries outside your jurisdiction (including outside the EU/EEA/UK) for processing by service providers and partners. Where required by applicable law, we will implement appropriate safeguards such as standard contractual clauses or rely on other lawful transfer mechanisms.

  2. Payment Processing and Financial Information We do not store full payment card details on our servers unless explicitly stated and necessary; payment processing is typically handled by secure third-party payment processors. These processors have their own privacy and